eGovernment
Solution for superior customer service 24/7
eGovernment
Solution for superior customer service 24/7
The eGovernment -solution consists of electronic services for selected tasks in the governmental building process with an integration to other governmental solutions. The core of the solution is to assist local governments' technical and environmental services and ease customer service process. Our technology foundation covers communication and business needs on the internet and local network.
The eGovernment -solution consists of Trimble Feedback - an application for managing service requests and feedback - and eServices -applications, which integrate communication and business transactions between the citizens and authorities together. The applications guide the end user with intuitive workflows and geospatial functionalities improve usability. The eServices are implemented in a modular way, and they are easy to integrate to other ICT environments.
The eGovernment -solution consists of Trimble Feedback - an application for managing service requests and feedback - and eServices -applications, which integrate communication and business transactions between the citizens and authorities together. The applications guide the end user with intuitive workflows and geospatial functionalities improve usability. The eServices are implemented in a modular way, and they are easy to integrate to other ICT environments.
Software products
The eGovernment -solution consists of the following modular industry applications:
Trimble Feedback is a web application for managing and publishing service requests and feedback, which the residents have given in the app. Service requests are routed to appropriate staff and quickly located, prioritized and resolved in a centralized feedback database. The application utilizes geographic information, and visual tools can be used for feedback analysis.
Trimble eServices permit application enables citizens to apply for various permits online. The application utilizes geographic information and attribute data.
Trimble eServices reservation application utilizes geographical information for booking any municipal spatial object reservations online, such as boat moorings or parking places.
Key benefits
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Superior customer service 24/7
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Positive end customer experience
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Increased efficiency in the process
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Environment and land use planning issues easy to understand, locate and point on map
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Effortless start to use eGovernment solution
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Customer thoughts
Our tools must be up-to-date and functional. We are using Trimble’s software solution for eGovernment. The applications in the solution create
a key part of the city’s electronic service architecture.
Janne Hartman, GIS manager, City of Jyväskylä in Finland
Services and support
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No software solution is complete without professional services.
Cutting-edge technology is only worth the investment if it produces results. To ensure that each customer gets the most out of their solution, we offer a full range of professional services. Read more here > |
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