eGovernment Solution
Customer service enabled 24/7
eGovernment Solution
Customer service enabled 24/7
Our solution for eGovernment consists of electronic services for selected tasks in the governmental building process with an integration to other governmental solutions.
The solution supports local governments' technical and environmental services and customer service process. Our technology foundation covers communication and business needs on the internet and on local network.
The eServices -applications are developed by integrating citizen's and authority’s communication and business transactions together. Applications guide the end user with intuitive workflows. The geospatial functionalities of the services improve usability. The eServices are implemented in a modular way, and they are easy to integrate to other ICT environments.
The solution supports local governments' technical and environmental services and customer service process. Our technology foundation covers communication and business needs on the internet and on local network.
The eServices -applications are developed by integrating citizen's and authority’s communication and business transactions together. Applications guide the end user with intuitive workflows. The geospatial functionalities of the services improve usability. The eServices are implemented in a modular way, and they are easy to integrate to other ICT environments.
The tools must be up-to-date and functional. We are using Trimble’s software solution for eGovernment. The applications in the solution form a key part of the city’s electronic service architecture.
Janne Hartman, GIS manager, City of Jyväskylä
Key benefits
- 24/7 customer service enabled by Trimble eServices
- Positive end customer experience
- Increased efficiency
- Environment and land use planning issues easy to understand, locate and point on map
- Effortless start to using eServices
Software
Modular industry applications for eGovernment:
Trimble Feedback is a web application for managing and publishing service requests and feedback, which the residents have given in the app. Service requests are routed to appropriate staff and quickly located, prioritized, and resolved in a centralized feedback database. The application utilizes geographic information, and visual tools can be used for feedback analysis.
Trimble eServices, Permit is a web-based application that enables citizens to apply for various permits online. The application utilizes geographic information and attribute data.
Trimble eServices, Reservation is a web-based application utilizing geographical information for booking any municipal spatial object reservations online.
Services and Support
No software solution is complete without professional services. Cutting-edge technology is only worth the investment if it produces results. To ensure that each customer gets the most out of their solution, we can offer a full range of professional services.
Read more about our services and support >>
Read more about our services and support >>
