Trimble Feedback is a web application with integrated map functionality, providing an efficient communication channel between municipality and its citizens and interest groups.
The application supports the complete feedback management process from submitting feedback and reporting issues to managing and publishing feedback data by the authority or utility responsible. The easy-to-use tools are integrated into workflows. With 24/7 availability, time-stamped submissions can be easily monitored, assigned to a person responsible within the organization, and resolved while keeping the contributing party informed. Organizations can also publish feedback for public interest.
Feedback can be analyzed with visual tools. The application supports different levels of authentication, from anonymous to strong.
Trimble Feedback integrates with Trimble TerraFlex and Trimble Field Inspector for mobile inspection workflows.
The application supports the complete feedback management process from submitting feedback and reporting issues to managing and publishing feedback data by the authority or utility responsible. The easy-to-use tools are integrated into workflows. With 24/7 availability, time-stamped submissions can be easily monitored, assigned to a person responsible within the organization, and resolved while keeping the contributing party informed. Organizations can also publish feedback for public interest.
Feedback can be analyzed with visual tools. The application supports different levels of authentication, from anonymous to strong.
Trimble Feedback integrates with Trimble TerraFlex and Trimble Field Inspector for mobile inspection workflows.
Key benefits
- Available 24/7
- Better, faster, more efficient customer service
- Efficient collaboration between organizations and e.g. contractors
- Better allocation of resources
- Automated creation of feedback archive used for analysis and compiling statistics
Trimble Feedback serves us well. Things have been well thought out in this system.
Janne Hartman, GIS Manager, City of Jyväskylä, Finland
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St. Charles Parish in Louisiana is using Trimble Feedback and Trimble Terraflex to improve their services. Parish leaders expect to reap significant cost savings and productivity gains.
"The features of this system will make the parish more accountable to our residents and will better organize the way we communicate their concerns to our contractors."Luis Martinez
GIS Coordinator, St. Charles Parish |
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