Trimble Feedback -application supports the complete feedback management process from submitting feedback and reporting issues to managing and publishing feedback data by the authority or utility responsible.

​Easy-to-use tools are integrated into workflows. With 24/7 availability, time-stamped submissions can be easily monitored, assigned to a responsible person within the organization and resolved while keeping the contributing party - such as citizens or other interest groups - informed. Organizations can also publish feedback for public interest.

Feedback can be analyzed with visual tools. The application supports different levels of authentication, from anonymous to strong.

Key benefits

​​​Available 24/7
Better and faster customer service
Efficient collaboration between organizations and contractors
Better allocation of resources
Automated creation of feedback archive used for analysis and compiling statistics
Trimble Feedback serves us well. Things have been well thought out in this system. 
Janne Hartman, GIS Manager, City of Jyväskylä

See how the process works

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